Visitor FAQs

What changes have been implemented for safety during COVID?

Please view our complete Health and Safety Guidelines here.

For the health & safety of all guests & staff, we have updated our guidelines to align with Sonoma County. Per Sonoma County guidelines, masks are recommended while indoors, regardless of vaccination status.

Here is what you can expect:

  1. We are open daily from 11am- 5:30pm.
  2. Groups will be limited to 6 people or less. We can book 2 tables of 6 (up to 12 guests). Unfortunately, we can’t guarantee that your groups can sit next to each other. 
  3. We are offering tastings in our Vista Courtyard Club Lounge, Arbor Bar and Donkey Bar.
  4. Please, NO outside food or picnics allowed. We offer a wide variety of picnic supplies at our bars and Marketplace as well as cheese boards, charcuterie boards, antipasto boards, grab-n-go sandwiches, salads and more for purchase. 

 

To ensure your safety we are:

  1. Conducting a wellness check on our staff each day prior to reporting for their shift.
  2. Hand sanitizer is available for staff and guests, and we have cleanliness protocols for food & wine handling in place.
  3. We’ve installed markers for social distancing as well as plexi barriers in bars.

 

Our Code of Conduct for our visitors:

  1. If you are exhibiting symptoms of COVID-19, please stay home.
  2. Per Sonoma County guidelines, masks are recommended while indoors, regardless of vaccination status.
  3. Wash hands frequently and use hand sanitizer. We will ask that you visit our sanitation center before entering any hospitality areas.

Do you require reservations for experiences?

Yes, reservations are required.

How do I make a reservation for an experience?

Reservations can easily be made online HERE or by calling 707-938-5277, 9am-5pm for personal assistance any day of the week. Our hours of operation are 11pm- 5:30pm Monday-Sunday. Your reservation will be confirmed via email. We are happy to extend all guests a 15 minute grace period after the reserved time before the reservation is canceled. Please call if you are running late.


I’m a Bacchus Club member, do I need to make a reservation?

Yes, please.


How many people can you accommodate for an experience or tasting?

We accommodate groups of up to 6 people.


Are children allowed at the winery and can they come on a tour?

Anyone under 21 years of age visiting the winery must be accompanied by an adult. Children are allowed on property and depending on age (if older than toddler age) we may need to count them in the headcount so they have a seat. Children will not be charged for a tasting fee. For our tour experiences, children must be at least 12 years of age.


Are pets allowed?

Yes, dogs are allowed on property for tastings. We do just ask that they remained leashed the entire time they are on property with us. However, dogs are not allowed on tours.


Can we picnic on your property?

Unfortunately no, we offer a wide variety of picnic supplies at our bars and Marketplace as well as cheese boards, charcuterie boards, antipasto boards, grab-n-go sandwiches, salads and more for purchase. 


Do you allow large groups on property?

At this time for our tasting experiences, we can only sit 6 people per table. We can book 2 tables of 6 (up to 12 guests). Unfortunately, we can’t guarantee that your groups can sit next to each other. If your group is larger than 12 our hospitality department handles that booking – please email here: info@bundschu.com.


What is your cancellation policy?

We ask that you please cancel 24 hours before your reservation to avoid cancellation fees. Fees vary based on experience booked. We understand your travel plans may change, please call us to cancel your reservation as soon as you can to avoid incurring fees. If you need to update your party size or adjust your time, please cancel your existing reservation and rebook.


What is your return policy?

At GunBun, we have a Happiness Guarantee. We want you to enjoy every purchase and stand behind that promise. We will replace or refund you for any bottle of wine that is damaged, flawed or that you find unsatisfactory within one year of purchase. By law, we cannot accept returns of alcoholic beverages unless the product is corked or flawed. If your shipment is damaged in transit, we will do our best to send a replacement as quickly as possible (subject to inventory availability). Please note that this return policy applies only to wines purchased directly from the winery and does not apply to wine purchased from wine retailers or restaurants. We will also happily refund or exchange unworn and unused merchandise. Please contact us at (707) 938-5277 or email info@gunbun.com to review options for your purchase.


Do you offer shipping promotions or wine discounts?

We are so glad you asked. We have temporary promotions all the time (get on our email list!) but regardless of what’s going on, we offer club members 15-20% off of wine and merchandise 365 days of the year. Interested in joining? Learn more here. Already a member? Login to your online account to access your discounts!


Can I use your shipping promotion to send wine to my home state when I’m visiting?

Maybe. Standard shipping promotions are not applicable to orders going to AK AL AR HI IN KY LA MS and UT. If direct shipping is available we can apply 50% discount to your rates. For states with restrictions, please contact the Direct Sales Team at 707.938.5277 or at info@gunbun.com for additional information on travel time and exact shipping costs.


Is food available on-site?

Yes, we offer a wide variety of picnic supplies at our bars and Marketplace as well as cheese boards, charcuterie boards, antipasto boards, grab-n-go sandwiches, salads and more for purchase. 


Is the walking tour suitable for older adults?

The walking tour is less than a mile, It is not strenuous, but guests will be on their feet for 90 minutes.


What is the fee for non-drinkers? Do you need to include non-drinkers in the party’s headcount?

Non-drinkers will not be charged while attending a tasting but will be charged 50% for tours. Please make the reservation for the number of people in your group. Once you arrive, you can let your host know who will or not be partaking in drinking wine. Those that are not drinking will not be charged a tasting fee.

Can we enjoy your wine by the glass or does it have to be a tasting?

Yes, once you are seated you can choose between a flight or by the glass or bottle.

How do I make a reservation for an experience?

Reservations can easily be made online here or by calling 707-938-5277, 9am-5pm for personal assistance any day of the week. Our hours of operation are 11pm- 5:30pm Monday-Sunday. Your reservation will be confirmed via email. We are happy to extend all guests a 15 minute grace period after the reserved time before the reservation is canceled. Please call if you are running late.

What’s the difference between Donkey Bar, Arbor Bar and Vista Courtyard?

The Vista Courtyard: A wine club member exclusive area. With idyllic views of our pond shaded by olive trees and located next to our Tasting Room and Marketplace. Choose between the Rhinefarm flight of five estate wines or the Reserve flight of seven wines, including our Vintage Reserve Cabernet Sauvignon. Pair your wines with one of our food options from fresh seasonal charcuterie, cheese and antipasti boards to grab-n-go seasonal salads and sandwiches. Open daily 11am-5:30pm.

The Donkey Bar: Lively outdoor seating area located next to our caves with an authentic Sonoma feel. Enjoy table service hosted by one of our Wine Educators and choose between the Rhinefarm flight of five estate wines or the seasonal Reserve flight of seven wines, including our Vintage Reserve Cabernet Sauvignon. Pair your wines with one of our food options from fresh seasonal charcuterie, cheese and antipasti boards to grab-n-go seasonal salads and sandwiches. Open daily 11am-5:30pm.

Arbor Bar: A more secluded location alongside the vines that is more family and dog-friendly. Enjoy Rhinefarm at your own pace under our wisteria-shaded arbor with by-the-glass and by-the-bottle options, and seasonal grab-n-go salads and sandwiches from our food counter. Open Saturday & Sunday only 11am-5:30pm.