Visitor FAQs

Do you require reservations for experiences?

Yes, reservations are required.

 

How do I make a reservation for an experience?

Reservations can easily be made online HERE or by calling 707-938-5277, 9am-5pm for personal assistance any day of the week. Our hours of operation are 11 pm- 4:30 pm Monday-Sunday. Your reservation will be confirmed via email. We are happy to extend all guests a 15 minute grace period after the reserved time before the reservation is canceled. Please call if you are running late.


I’m a Bacchus Club member, do I need to make a reservation?

Yes, please.


How many people can you accommodate for an experience or tasting?

We accommodate groups of up to 6 people.


Are children allowed at the winery and can they come on a tour?

Anyone under 21 years of age visiting the winery must be accompanied by an adult. Children are allowed on the property and depending on age (if older than toddler age) we may need to count them in the headcount so they have a seat. Children will not be charged a tasting fee. For our tour experiences, children must be at least 12 years of age.


Are pets allowed?

Yes, dogs are allowed on the property for tastings but not on tours, and we do ask that they remain on a leash. Be prepared for lots of pettings!


Can we bring a picnic to your property?

Unfortunately no, we offer a wide variety of picnic supplies at our bars and Marketplace as well as other seasonal fares. 

 

Do you allow large groups on property?

At this time for our tasting experiences, we can only sit 6 people per table. We can book 2 tables of 6 (up to 12 guests). Unfortunately, we can’t guarantee that your groups can sit next to each other. If your group is larger than 12 our hospitality department handles that booking – please email here: info@bundschu.com.


What is your cancellation policy?

We ask that you please cancel 24 hours before your reservation to avoid cancellation fees. Fees vary based on experience booked. We understand your travel plans may change, please call us to cancel your reservation as soon as you can to avoid incurring fees. If you need to update your party size or adjust your time, please cancel your existing reservation and rebook.


What is your return policy?

At GunBun, we have a Happiness Guarantee. We want you to enjoy every purchase and stand behind that promise. We will replace or refund you for any bottle of wine that is damaged, flawed or that you find unsatisfactory within one year of purchase. By law, we cannot accept returns of alcoholic beverages unless the product is corked or flawed. If your shipment is damaged in transit, we will do our best to send a replacement as quickly as possible (subject to inventory availability). Please note that this return policy applies only to wines purchased directly from the winery and does not apply to wine purchased from wine retailers or restaurants. We will also happily refund or exchange unworn and unused merchandise. Please contact us at (707) 938-5277 or email info@gunbun.com to review options for your purchase.


Do you offer shipping promotions or wine discounts?

We are so glad you asked. We have promotions all the time (get on our email list!) but regardless of what’s going on, we offer club members 15-20% off of wine and merchandise 365 days of the year. Interested in joining? Learn more here. Already a member? Login to your online account to access your discounts!


Can I use your shipping promotion to send wine to my home state when I’m visiting?

Maybe. Standard shipping promotions are not applicable to orders going to AK AL AR HI IN KY LA MS and UT. If direct shipping is available we can apply 50% discount to your rates. For states with restrictions, please contact the Direct Sales Team at 707.938.5277 or at info@gunbun.com for additional information on travel time and exact shipping costs.


Is food available on-site?

We offer a wide variety of picnic supplies at our bars and Marketplace as well as other seasonal fares. 


Is the walking tour suitable for older adults?

The walking tour is less than a mile, It is not strenuous, but guests will be on their feet for 90 minutes.


What is the fee for non-drinkers? Do you need to include non-drinkers in the party’s headcount?

Non-drinkers will not be charged while attending a tasting but will be charged 50% for tours. Please make the reservation for the number of people in your group. Once you arrive, you can let your host know who will or not be partaking in drinking wine. Those that are not drinking will not be charged a tasting fee.